Refund policy

Returns

We want you to be happy with your purchase. But we understand that things might not work out. We offer a 30-day return policy for items you buy from us. We want to make things easy, so we only have a few qualifications:

1. The item(s) must be unused, in the same condition that you received it, and in its original packaging with tags still on.

2. The item(s) cannot be purchased from the Last Chance section. All clearance merchandise is a final sale.

If your item(s) meet the above requirements request your return through our Return Portal. You will get a return authorization and shipping instructions via e-mail.

Communication

To ensure that you receive timely communication from us for all returns, exchanges, shipping issues, and more, please make sure to add assistance@merrymanor.shop to your contacts. Many times our emails end up in junk/spam folders or are deleted accidently. 

Shipping Fees

Shipping costs are non-refundable. Your refund will not include your original shipping costs.

Shipping Damage

Once an order leaves our warehouse we cannot be responsible for actions that cause damages, loss, or theft during delivery. Because we want you to enjoy shopping with us, we are here for you even after the purchase. Below we outline the process for most things that can occur during shipping and how we handle them. Our shop will do what we can to make things right within controllable circumstances.

The best and simplest way to make certain your package is protected is through shipping insurance. It protects against damaged products, lost shipments, and even theft. To insure your package during shipping, we offer shipping insurance through Guide Insurance. You may elect this coverage for a small additional fee during checkout. The insurance company will replace damaged items when possible or refund costs for damaged, missing, or stolen packages. If you have a claim for Guide Insurance you can request help here Guide Insurance Portal.

If you do not have Guide Insurance then we will work with you to rectify any issue, however we cannot guarantee a specific result. Please follow the steps below that fit your situation:

Missing package: Every shipment we send has a tracking number that you can find in your shipping confirmation email. If the delivery date has passed and your package was not received, please notify us via email at assistance@merrymanor.shop. We will contact the carrier to research the delivery, but please note that many times this situation means that your package was stolen. Theft after delivery is unfortunately increasing and Package Carriers have several ways to help limit the possibility of theft like scheduled delivery times, signature required deliveries, and deliveries to manned locations in your area. We suggest Guide Insurance for simple protection, or using the available services from your assigned package carrier to ensure the security of your delivery. Possible outcomes include replacement of your order, partial/full refunds, or no replacement/refund.

Damaged products: We will work with you when items arrive damaged. Follow these steps to report damaged goods within 14 days of arrival:

  • Take a picture(s) of the outside and inside of a damaged box if it arrives in poor condition
  • Take pictures of the damaged item(s) that show what is damaged and the packaging that was around the item, like thin boxes, paper, and bubble wrap
  • Go to our Returns Portal to report the damaged goods. You will need your order number (at the top of your packing slip), email address/phone, and pictures from previous steps.
  • Keep all items until you receive further instructions.
You will receive an email with instructions detailing if the item is to be shipped back or discarded at your end. We will review the claim and one of the following outcomes will occur: we will replace the damaged item, we will refund the cost in part or in full depending upon the damage, or we will offer store credit/gift card.


Clearance items

Clearance and Last Chance items are a final sale and, unfortunately, cannot be refunded.

Getting Your Money Back

Once we receive your item(s) we will verify that they meet the refund policy. We will send you a confirmation e-mail so that you know we have your package.

Refund of payment will be applied to the same method you used to purchase your items. Refunds will be issued within 24 hours of package approval. Please remember that payments may not appear in your account for 2-5 business days depending upon your card and bank processing times.

If, for some reason, your return package is not approved, we will contact you via e-mail with the reason and return your item(s) to you.

Exchanges

It is very difficult to determine if an online item is just the right color or size. We will be happy to make an exchange for items that just don’t work out when you see them in person, as long as it is within 30 days of receipt and meet the requirements for a regular return. Just contact through our Return Portal and let’s see what we can do to find that perfect thing for you.

Guide Shipping Insurance

If you purchased Guide Shipping Insurance and need to file a claim, please visit this page Guide Claims. Complete their claim form and the Guide staff will assist you in resolving your situation. 

If, for some reason, you are not satisfied with the service you receive from the Guide staff, please let us know. You can reach us at assistance@merrymanor.shop. We are always interested in how our partners are doing.

Late or missing refunds

If you received a notice from us that your refund payment has been processed and it has not arrived after 6 business days, please check with the company that issued your method of payment first. If they are unable to resolve the issue let us know via email at assistance@merrymanor.shop so that we can try to assist you.